Delivery & Payment

Access to a wide range of products, with the convenience of delivery to your doorstep.

• Our aim is to log all email orders within 48 (business) hours and despatch within 3 working days of your order being recieved. If we are out of a stock item or expect any other delay, we will email or call you to let you know.
• All prices quoted on this website may change without notice
• Postage/freight will be added to all orders (unless collected from us); rates based on Australia Post rates plus a $1.50 packing/handling fee per order
• All prices are inclusive of GST
• Some retail items attract a discount if purchased by the box; we also offer wholesale pricing for orders of $500 or more of our catering range and some of our office range.

Postage/freight and packing/handling fees

• You are welcome to arrange collection direct from our shop in Hurstbridge (no fee)
• $4.20 flat fee for postage & handling for orders under 250gm in weight within Metro Melbourne
• $7.00 flat fee for postage & handling for orders under 500gm in weight within Metro Melbourne
• $8.70 flat fee for postage & handling for orders over 500gm but under 20kg within Metro Melbourne
• For postage/delivery and handling costs outside Metro Melbourne or for large wholesale orders, please request a quote (we use Australia Post, TNT or Green Light Couriers depending on destination, weight and urgency)

Payment Options

• Direct Deposit (our preferred option) Include your name as reference
• Cheque or Money Order made out to: Going Green Solutions
• Credit Card payments in person or by phone (Visa, Bankcard or Mastercard)

Bank account details
Account Name:	Going Green Solutions
BSB:	633000 (Bendigo Bank)
Account Number:	130906563

Returns policy

• We want you to be happy with your purchase. If you think a product you purchase from us is faulty, broken or damaged, please advise us within 7 days of receiving it, and we will either replace the item or refund the full purchase amount.
• If for any other reason you realise that what you purchased is not what you wanted, we will accept it back within 7 days of recieving your purchase (unused and unwashed and in new condition with original packaging). We will refund the full purchase amount (buyer pays postage/freight cost to return it to us).
• If there is any other reason you are not satisfied, please contact us and we will do our very best to solve the problem. We want our customers to be happy with both our products and our service!

Privacy policy

We guarantee we will hold your personal information confidentially. We will not sell, rent or exchange your personal information to any third party.

Copyright

All content, including site design, text, graphics and images are the property of Going Green Solutions, and all rights are reserved. All product logos and trademarks are the property of their respective owners.

Disclaimer

Every effort has been made to ensure the accuracy of the information contained on the website. Going Green Solutions Pty Ltd, however, shall have no liability to any entity with respect to any inaccuracy, misleading information, loss or damage caused directly or indirectly by the information contained on this site. We reserve the right to correct and amend inaccurate information and are not bound in any way through the publication of incorrect information to honour or commit to obligations as a result of those inaccuracies. The information contained on our site is general in nature and is not an endorsement of any particular product.